Dear Loyal Clients,
We strive to provide the best customer service to our guests (that’s you!). In order to do so, we have updated our cancellation policy. Last minute cancellations leave gaps in our schedule that cannot be filled without timely notice. This prevents us not only from providing other guest excellent service, but also directly effects the lively-hood of your service provider. Please see below our new, updated policies:
It will be required for all new guests to provide a credit card to reserve any appointment. Your card will be charged 50% of services booked if you cancel or reschedule your appointment within 24-hours. A no-show will result in a 100% charge of services booked for all new guests. (see below no-show definition)
EXISTING LOYAL GUESTS
If you cancel or change your appointment within 24 hours, it will be required that you add a credit card to your account for any future appointments.
If you cancel within 24 hours a second time, a fee equal to 50% of the missed services will be charged to your credit card.
Not showing up for your appointment or cancelling within 2 hours of your appointment is considered a ‘no show’ and a credit card will be mandatory for any future appointments. An unexcused no-show (determined by management) will result in your points being depleted and a $50 charge will be added to your client account.
Thank you for respecting what we love most – serving you!
~Your SLS Team~